“We expect to hire around 3,200 people in the second half of the year…Pipeline looks encouraging. For instance, in the UK, we had won a short-term project related to COVID-19 from one of the government departments…We have now won another big order and we expect to add a significant number of people,” HGS Global Chief Financial Officer Srinivas Palakodeti said.
New Delhi: Hinduja Global Solutions (HGS), the BPO arm of the diversified Hinduja group, plans to hire about 3,200 people in the second half of the ongoing fiscal across various geographies including the UK, the US and India. The hiring plans come on the back of a strong deal pipeline that the company sees across various segments.
“We expect to hire around 3,200 people in the second half of the year…Pipeline looks encouraging. For instance, in the UK, we had won a short-term project related to COVID-19 from one of the government departments…We have now won another big order and we expect to add a significant number of people,” HGS Global Chief Financial Officer Srinivas Palakodeti told .
He added that for this new client, the company is adding 700 staff in the UK, and these roles will be all work-from-home.
“There is also a lot of interest in terms of digital services, it could be social care, engaging customers on any of the social media platforms…online reputation management…we have won some engagements there,” he said.
Palakodeti added that the hiring is across almost all the geographies – the US, Canada, Jamaica, the Philippines and India. At the end of September 2020 quarter, the company’s total headcount stood at 39,578 with 45 per cent staff in India.
The Philippines accounted for 24.9 per cent of the headcount, followed by US/Jamaica (18.8 per cent), Canada (7.4 per cent) and UK/Europe (3.9 per cent).
Palakodeti explained that some of the hiring is also on account of open season enrolment in the US, where open enrolment season is a period when people can enroll in a health insurance plan.
This is when employees of organisations can also make changes to their elected benefit options. Companies like HGS ramp up hiring to address the spike in workload related to the healthcare industry during this time. Earlier this week, HGS announced its financial results for September quarter.
Its consolidated net profit rose 65.6 per cent year-on-year to Rs 81.3 crore in September quarter – the highest-ever reported by the company. Revenue increased 9.4 per cent to Rs 1,332.5 crore during the quarter under review from Rs 1,217.9 crore in July-September a year ago.
The company had attributed the strong performance to robust healthcare volumes and growth in other verticals. Healthcare and Insurance vertical, which accounted for 55.5 per cent of the quarter’s revenue, witnessed 10.8 per cent growth in the quarter over the year-ago period.
Technology and Telecom vertical accounted for 14.2 per cent, while Consumer and Retail vertical revenue contributed 10.6 per cent of the September 2020 quarter revenue.
During the quarter, HGS added 12 new logos across verticals for core business process management (BPM) services and eight for HRO/ Payroll processing, and signed 49 opportunities for expansion of business with existing clients.
It signed engagements with 17 clients (new and existing) for HGS Digital services (RPA, digital, analytics and Social Care services), and as of September 30, 2020, it had 235 core BPM clients and 699 HRO/Payroll processing clients.
1 Comment on this Story
sanujit roy2 days ago
BPO have also moved to WFH culture, focus should be on quality instead of quantity or else pandemic would backfire